Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.

Shopping Information

What products do you sell at Diginodal?

We specialize in PC video games (legit, affordable, and fast delivery) and electronics like accessories, gadgets, and tech gear. We’re always updating our inventory with the latest drops, so keep checking back!

What payment methods do you accept?

We accept multiple payment options, including:

  • UPI (GPay, PhonePe, Paytm)

  • Credit/Debit Cards

  • Net Banking
    And don't worry—we use secure payment gateways to keep your info safe.

Where will I receive my game account/key?

You'll receive your key on the email address and WhatsApp number you used while placing the order. Make sure it's correct before checkout! 😊

Are the games genuine and safe to use?

Absolutely! All our PC games are 100% original and safe to use. We provide official game keys or game accounts or downloads (depending on the game).

How long does delivery take?

  • Game Keys or Game accounts are delivered instantly or within 12-24 hours via email/WhatsApp.

  • Electronics are shipped within 24-48 hours and usually arrive within 3-7 business days, depending on your location in India.

Can I track my order?

Yes, totally! You can easily track your order by visiting our Order Tracking Page.
Just enter your Order ID and Billing Email to get real-time updates on your order status. No need to wait around guessing—we’ve got you covered! 🚚✨

Payment Information

How is the recipient reimbursed?

If you're eligible for a refund (based on our Refund Policy), here's how we reimburse you:

  • 🏦 Original Payment Method: If you paid via UPI, card, or net banking, the refund will be sent back to the same method within 3–7 working days, depending on your bank or payment gateway.

  • 💳 Wallet Credits (if applicable): In some cases, we may offer to credit the amount to your Diginodal wallet for faster use on future purchases.

  • ⚠️ Service Fees & Tax: Please note that ₹20+ INR (or $0.30+ USD) service fee is non-refundable, and GST/Taxes are also not refunded, as stated in our policy.

Just make sure you contact us quickly with valid proof if there’s an issue, and we got you!

Can the country receiving the shipment be different than the country of purchase?

For digital products (like game accounts) – Yes, absolutely! 🌍
You can purchase from anywhere and have the game account delivered to anyone, anywhere via email or WhatsApp. No shipping boundaries here—just vibes ✨

For physical products – Currently, we only deliver within India 🇮🇳.
So if you’re purchasing from another country, the shipping address must still be within India. But hey—we’re working on expanding globally soon 😎✈️

Will I receive the same product that I see in the picture?

Yes, 100%!
At Diginodal, we only show actual or official images of the products we sell—no shady stuff. Whether it’s a game account or a physical item, what you see is exactly what you’ll get (unless otherwise mentioned in the product description).

If there are any variations (like random account levels or game versions), we’ll clearly mention that in the product details—so no surprises!

Still feel unsure? Just ping us and we’ll show you a preview if possible 🔍✨

Will you restock items indicated as “out of stock?”

Yes, absolutely!
We’re always trying to keep things fresh and fully stocked. If an item is out of stock, we’ll do our best to restock it as quickly as possible. You can also sign up for restock notifications on the product page, and we’ll email you once it’s available again.

If you want a heads-up on a specific product, don’t hesitate to reach out to us—we’re happy to keep you posted!

Orders and Returns

What’s your refund and replacement policy?

At Diginodal, we aim for your complete satisfaction with every purchase. If something isn't right, here's how we handle refunds and replacements:

🔁 Returns & Refunds

  • Return Window: Items must be returned within 2 days of purchase.

  • Condition: Items should be unused, in their original packaging, and in the same condition as received.

  • Non-returnable Items: Gift cards, downloadable software, activated game keys/accounts, certain health and personal care items, and coupon codes.

  • Refund Process: Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method or credited to your account wallet within 7 days, depending on your card issuer's policies.

  • Fees: A service fee of ₹20+ or $0.30+ USD applies. Please note that GST/Tax will not be refunded

🔄 Replacements

We replace items only if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [email protected]

For more detailed information, please refer to our full Refund Policy.

How can I contact support?

You can reach us via:

How long does the delivery take and how much does it cost?

Delivery time depends on what you’re ordering:

  • 🎮 Game Accounts/keys: Delivered within 12–24 hours, directly to your email or WhatsApp. We’ll send all the login info + instructions for use.

  • 📦 Electronics & Other Physical Items: Shipped in 24–48 hours, and usually arrive in 3–7 business days, depending on your location in India.

Delivery Charges:

  • Game Accounts: Absolutely free delivery—insta vibes, no extra cost.

  • Physical Products: Shipping cost depends on your pin code and the item's weight. The exact charge will be shown at checkout.

What exactly happens after ordering?

Once you place your order on Diginodal, here’s what goes down step-by-step:

  1. ✅ Order Confirmation
    You’ll get a confirmation email (and maybe a WhatsApp ping too) with your order details and ID.

  2. 🔎 Order Review
    Our team quickly checks everything to make sure the product is in stock and your payment was successful.

  3. 📤 Delivery Process Starts

  • For Game Accounts: We prepare and send your login details within 1–12 hours to your email or WhatsApp. Instructions will be included for smooth access.

  • For Electronics/Physical Items: Your product is packed and shipped within 24–48 hours. Once shipped, you’ll receive a tracking link at Track order

  1. 🕹️ You Receive Your Order
    Boom—you get your game account or item, ready to enjoy!